Rescheduled Events, Lost Tickets, & Refunds
Rescheduled or Cancelled Events
As soon as Wharton Center is notified of a cancelled event by an artist or an artist representative, we immediately notify all original ticket purchasers by U.S. Mail (time permitting.) For events that are cancelled and NOT rescheduled, you may not have to return the tickets and the refund is usually processed by the method of payment you originally used. Refunds will be issued to the patron that purchased the ticket, which may not be the actual ticket holder. If an event is rescheduled, you will have the options of receiving a refund or getting tickets to the rescheduled date. In both cases, you will need to return tickets to the box office in order to finalize the transaction. When an event cancels or reschedules, it is always best to keep your tickets until you actually receive the refund of new ticket. Your ticket is your receipt. In some rare cases, Ticket-Master sells a limited number of tickets to some events. Refunds or rescheduled exchanges can only be processed at the point of purchase. We cannot refund or exchange tickets purchased through Ticket-Master.
Lost or Stolen Tickets
If your tickets are lost or stolen, please contact the Wharton Center Box office by phone (1-800-WHARTON) immediately. In most cases, we can issue a "seat voucher" for the seats that you originally purchased. For security purposes, we cannot mail or reissue "seat vouchers." Seat Vouchers over-ride regular tickets if both were to show up the night of the event.
Ticket Exchanges and Refunds
All sales are final and non-refundable. However, if you have tickets to an event that has multiple performances AND the performance that you have tickets for has not passed, you can exchange them for another performance on a different date or time. For example, you can exchange your Saturday Mamma Mia tickets for Mamma Mia on Tuesday but not for Wicked. We can only do this if we have the original ticket at the time of exchange. Exchanges can only happen at the Box Office windows. We can not hold tickets for an exchange. There is no charge for exchanges.
