[Skip to Content]

Frequently Asked Questions about Subscription Packages

Below are some things you might need help addressing when purchasing a season package. 


Quick Tips

  • Seating is on a first-come, first-served basis within your priority.
  • Purchase your subscription tickets by credit card online, by gift card via phone call, or by check in the mail or dropped off at the Ticket Office.
  • If you choose to place your subscription order via phone, have your show selections made for a quick phone call. 
  • If you’d like to sit with friends during your event, have their name(s) and account number(s) available to include with your order. Give your friends your account number to include in their order, as well. 
  • There are accessibility services available in the application to let us know in advance if there are any services you may need while visiting Wharton Center. 
  • Before adding your chosen events to your cart, double-check everything looks correct. Once you add the items to your card, you will not be able to make changes unless you restart the application.  
  • Subscription tickets will be available/mailed to subscribers in early-mid August.

Subscription and Order Form

There are four Subscription Package Applications. Which one do I need to complete?

There are three subscription applications and four (4) subscription packages available to choose from. The Broadway, Performing Arts, and Try5 packages will add to your consecutive years of subscription history. The TRIO package, intended to be an introductory package, does not build or continue consecutive years of subscription history and will result in the loss of consecutive history. 

Please do not complete more than one application. Submitting more than one may result in order errors and cancelation of the additional packages.  

  • Broadway Package
    At least one ticket to Pretty Woman: The Musical, Jagged Little Pill, Beetlejuice, TINA–The Tina Turner Musical, and Jesus Christ Superstar.
  • Performing Arts Package
    At least one ticket to five or more unique Performing Arts events.
  • Try 5 Package
    At least one ticket to five or more unique Broadway or Performing Arts events.
  • Trio Package
    At least one ticket to three or more unique Broadway or Performing Arts events.

Package Seating Chart

Can I come in person to submit my order?

Not at this time. Subscription orders can be placed by phone or online. 

Is there a paper order form?

The move to a digital order form occurred during the height of the COVID-19 pandemic, and it is being continued because it provides our patrons the added convenience of not having to wait for the mail, make a special trip to campus or struggle with a large, cumbersome paper form.

If I decide to forgo the 2022–2023 Season, will I lose my years of history/priority?

Yes. The loss of history/priority was waived due to COVID-19 concerns for the past two seasons. If a subscriber chooses not to renew their subscription for the 2022—2023 Season, they will lose their consecutive years of history, which may also cause a drop in priority level. 

What if my Subscription Order Applications are not in My Account?

If you are a subscriber or donor and have not linked your existing subscription account, please set up an email and password for your account. 

You will need your account/customer number and online PIN. You can request the PIN from the Activate My Account page or contact the Ticket Office. Once your account is activated, you should have access to all the online subscription order applications. 

If you created a new account, request access to the order form application via online form or by calling the Ticket Office at (517) 432‑2000. Please have your account number on hand.

I’ve never purchased tickets at Wharton Center (or MSU Athletics) before and would like to become a subscriber. What’s the first step?

Follow these steps to access your order form application: 

1. Set up an online account at Wharton Center

2. Request access to the order form application by calling the Ticket Office at (517) 432-2000

Once you have created an account, you need to request access to the order form. Have your account number on hand, and a staff member will set up access as soon as possible. You will receive an email when your application is available.

Once you have requested access to the order form, review the Digital Brochure and Event Price Listing

How much does a typical subscription cost?

Subscription costs vary depending on the package, zone, and events you choose. A single ticket Broadway Series package ranges anywhere from $175–$455. Performing Arts and Try5 packages are highly customizable, so pricing is difficult to estimate. It depends on which events, the number of tickets, and the price zone you select. 

How do I pay for my subscription order with a check?

If you would like to pay for your subscription with a check, please call the Ticket Office to place your order. Currently, only credit cards are accepted for online order applications. When you speak to a Ticket Office staff member and place your order, you will be provided with your total and can mail in your check or deliver it to the Ticket Office.

To prepare to place your order over the phone, please review the subscription package types listed above to determine which package best meets your needs. Browse the digital brochureevent list pricing, and seating zone maps, and make a note of your selections. You can also log into My Account to review the online order applications to make your decisions. Have this information ready in advance to expedite your order.

If you call, expect long wait times. Ticket Office staff may not be able to take your order right away and instead will provide you with a callback order number. The callback order number will hold your place in line for priority seating until they are able to work through the callback list.

How do I pay for my subscription order with a gift card or gift certificate?

If you would like to pay for your subscription with a gift card or eCertificate, please call the Ticket Office to place your order. Currently, only credit cards are accepted for online order applications. When you place your order, have your gift card or eCertificate number and pin ready. If you have a paper ticket or cardstock gift certificate, you will be provided with your total and can mail or deliver your gift certificate to the Ticket Office.

To prepare to place your order over the phone, please review the subscription package types listed above to determine which package best meets your needs. Browse the digital brochureevent list pricing, and seating zone maps, and make a note of your selections. You can also log into My Account to review the online order applications to make your decisions. Have this information ready in advance to expedite your order.

If you call, expect long wait times. Ticket Office staff may not be able to take your order right away and instead will provide you with a callback order number. The callback order number will hold your place in line for priority seating until they are able to work through the callback list.

How do I select my seating preferences on the online order application?

There is a drop-down on each event for preferences and for substitutions (for multi-performance events).

For Broadway events, if you want the best available seats, you must pick an event date/time to begin with, and then select Choose best performance for me in the Substitutions box. 

How are seats selected?

Ticket Office staff will seat your order first-come, first-served in your priority level for Broadway and Performing Art packages. Try5 packages will be seating within your priority after all Broadway and Performing Arts orders. Trio orders will be seated after new subscribers.

View Priority Information

Seating is best available based on the preferences you select and prior years’ subscription seating. If ordering more than 6 tickets to an event, the first six will be seated in your priority area, and any additional tickets may be seated a few rows back. 

What if I need Accessibility Services?

In the application, you can select and add accessibility services on each event that you require when selecting your seating preferences. If you require more than one accessibility service, select the I require one or more of the following, please call me when seating option. Ticket Office staff will call you when seating your order. 

My family or friends order separately but we want to be seated next to each other. How do we indicate this?

On each event in the online order applications, there is an option to Please seat me with these subscribers. Fill in the name and account number of the subscribers you want to be seated with. Each subscriber will need to reciprocate to be seated together. Ticket Office Staff will make every effort to seat your orders next to each other.

I don’t have time to finish my subscription order application right now. Can I save it?

If you have not added the order application to your cart, you can log out, and your event selections will save. When you log back in, under Manage My Account, go to Subscription Renewal Applications. Select the application you were filling out and scroll to the bottom of the page. You should see your selected events listed. 

If you have already added the order application to your cart, you will lose your event selections when you log out and need to restart the application process. 

I’ve made a mistake on my subscription order application. What do I do?

If you have not yet checked out and paid for your order, you can Remove your Subscription application from your shopping cart and start the process over from the beginning. If you have completed checkout and paid for your order, please contact the Ticket Office with your corrections. 

Why are Subscription Processing fees more for Mail and Will Call?

The subscription processing fee is $25 when selecting mobile delivery. Because more handling is required to mail and hold tickets for Will Call, the processing fee is adjusted to cover the additional costs. Note, if you request a change in delivery formats after submitting your subscription application, your total will be updated to reflect the new processing fee.

How will I get my tickets?

Delivery options for the 2022–2023 Season include mobile delivery, mail, and Will Call. They can be selected during the checkout process. 
Tickets selected for mobile or mail will be sent after all subscription orders have been seated and finalized. Will Call tickets can be picked up by the account holder with a valid photo ID once mobile and mail orders have been sent. 
 

Can I add more tickets to my order at a later date?

If you have submitted your subscription application and would like to add additional tickets to one or more events, call or email the Ticket Office. We’ll make a note of the addition and update your order. Once tickets go on presale, subscription rates are no longer available. 

Why can’t I order a family series order on its own this year?

Act One Family events do not qualify as a subscription history building package. Individual Act One events can be added to any Broadway, Performing Arts, Try5, or Trio package. 

Can I add my Circle Membership or Arts Within Reach, formerly Seat4Kids, donation on my online order application?

Yes. When you have selected all your events and added your application to your cart, you will have an opportunity to add a donation. Click on the green DONATE box to make your contribution. 

An Activate Cookies screen has replaced my application. What do I do?

If you are moving through the application pages quickly and for an extended period, the site may think you are a robot (computers that attempt to scoop up large quantities of tickets for high-profile events). It may also think you are a power user, your cookies are disabled, or there are third-party browser plugins that are preventing JavaScript from running. To protect against robots, it will ask you to complete a task. In most cases, it will ask you to click in a circle on the screen and may occasionally request you also complete a puzzle by dragging a piece across your screen. While it may be frustrating, this means the site security is working. 

Why am I asked to compete CAPTCHA? What is that?

If you are moving through the application pages quickly and for an extended period, the site may think you are a robot (computers that attempt to scoop up large quantities of tickets for high-profile events). It may also think you are a power user, your cookies are disabled, or there are third-party browser plugins that are preventing JavaScript from running. To protect against robots, it will ask you to complete a task. In most cases, it will ask you to click in a circle on the screen and may occasionally request you also complete a puzzle by dragging a piece across your screen. While it may be frustrating, this means the site security is working. 


WICKED

Why isn’t WICKED listed in the Try5 or Trio Package?

WICKED is only available as part of the Broadway or Performing Arts package for the 2022–2023 Season. If you would like to purchase WICKED tickets with your subscription, you will need to complete the Broadway or Performing Arts package application.

Please do not complete the Broadway package application if you have already submitted the Performing Arts, Try5, or TRIO package applications.

Can I substitute WICKED for another event in my Broadway or Performing Arts package?

No, WICKED is a Special Event and can be purchased in addition to, but not as a substation for, another event in the Broadway or Performing Arts packages. 


Covid-19

What if a subscriber does not feel comfortable attending a performance?

If you are ill and unable to make it to a performance, reach out to the Ticket Office at least three days in advance of the performance date for a refund or exchange (pending availability).

What happens if a performance is canceled during the 2022—2023 season?

We remain hopeful that cancelations will not take place, but if it does happen, subscribers and donors will receive a full refund.

What information will Wharton Center use for determining COVID-19 safety protocols?

The health and safety of our patrons, artists, and staff is our top priority. Wharton Center will follow the direction of Michigan State University.