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Frequently Asked Questions about Subscription Packages

There are quite a few changes this season, and we know you might have questions. Below are some things you might need help addressing when purchasing a season package. 


Subscription and Order Form

There are three (3) Subscription Package Applications. Which one do I need to complete?

There are three (3) subscription applications and four (4) subscription packages available to choose from. The Broadway, Performing Arts and Try5 packages will add to your consecutive years of subscription history. The TRIO package, intended to be an introductory package, does not build or continue consecutive years of subscription history and will result in the loss of consecutive history. 

Please do not complete more than one application. Submitting more than one (1) may result in order errors and cancellation of the additional packages.  

Package details are below:

  • Broadway Package
    At least one (1) ticket to Hadestown, Mean Girls, Hamilton, and Ain’t Too Proud
  • Performing Arts Package
    At least one (1) ticket to five (5) or more unique Performing Arts events.
  • Try 5 Package
    At least one (1) ticket to five (5) or more unique Broadway or Performing Arts events.
  • Trio Package
    At least one (1) ticket to three (3) or more unique Broadway or Performing Arts events.

subscription package chart

Can I come in person to submit my order?

The Ticket Office is closed to in person service at this time. The health and safety of our subscribers, donors, and staff are our utmost concern.  With increasing cases of COVID this spring, subscription campaign for the 21-22 season is designed to be contactless. Our staff, most of whom are working remote, will be available by phone to assist with your order.

Note, for the first few days after the Season Announcement, we do expect high call volume, so there may be longer wait times. 

Why isn’t there a paper order form?

Paper order forms required Ticket Office staff to be in the office to receive, sort, seat, and double-check each order form. COVID-19 safety protocols limit the number of staff that can be in the office at one time, slowing this process down. A digital solution allows us to maximize the number of staff available to fulfill subscription orders and maintain in-office safety protocols. The move to a digital order form also provides our patrons the added convenience of not having to wait for the mail, make a special trip to campus or struggle with a large, cumbersome paper form.

If I decide to forgo the 21-22 Season, will I lose my years of history/priority?

For the 2020-2021 season, the loss of history/priority was waived due to COVID-19 concerns. If a subscriber chooses not to renew their subscription for the 21-22 Season, they will lose their consecutive years of history, which may also cause a drop in priority level. 

What if my Subscription Order Applications are not in My Account?

If you are a subscriber or donor and have not linked your existing subscription account, please visit Activate My Account. You will need your account/customer number and online PIN. You can request the PIN from the Activate My Account page or contact the Ticket Office. Once your account is activated, you should have access to all the online subscription order applications. 

I’ve never purchased tickets at Wharton Center (or MSU Athletic tickets) before and would like to become a subscriber. What’s the first step?

Follow these steps to access your order form application: 

1. Set up an online account at Wharton Center

2. Request access to the order form application

Once you have created an account, you need to request access to the order form. Include your name and account number, and a staff member will set up access as soon as possible. You will receive an email when your application is available.

Once you have requested access to the order form, review the Digital Brochure and Event Price Listing

How much does a typical subscription cost?

Subscription costs vary depending on the package, zone, and events you choose. A single ticket Broadway Series package ranges anywhere from $172-$418. Performing Arts and Try5 packages are highly customizable so pricing is difficult to estimate. It depends on which events, the number of tickets and what price zone you select. 

How do I pay for my subscription order with a check?

If you would like to pay for your subscription with a check, please call the Ticket Office to place your order or fill out the Subscriber Contact Form and a Ticket Office staff member will call you back. Currently, only credit cards are accepted for online order applications. When you speak to a Ticket Office staff member and place your order, we will provide you with your total, and you can mail in your check or set up a brief appointment to deliver your check to the Ticket Office.

To prepare to place your over the phone order, please review the subscription package types listed above to determine which package best meets your needs. Browse the digital brochure and use the event list pricing and seating zone maps, and make a note of your selections. You can also log into My Account to review the online order applications to make your decisions. Have this information ready in advance to expedite your order.

If you call in, expect long wait times, Ticket Office staff may not be able to take your order right away and instead will provide you with a callback order number. The callback order number will hold your place in line for priority seating until they are able to work through the callback list.

How do I pay for my subscription order with a gift card or gift certificate?

If you would like to pay for your subscription with a gift card/gift certificate, please call the Ticket Office to place your order or fill out the Subscriber Contact Form and a Ticket Office staff member will call you back. Currently, only credit cards are accepted for online order applications. When you speak to a Ticket Office staff member and place your order, we will provide you with your total, and you can mail in your check or set up a brief appointment to deliver your check to the Ticket Office.

To prepare to place your over the phone order, please review the subscription package types listed above to determine which package best meets your needs. Browse the digital brochure and use the event list pricing and seating zone maps, and make a note of your selections. You can also log into My Account to review the online order applications to make your decisions. Have this information ready in advance to expedite your order.

If you call in, expect long wait times, Ticket Office staff may not be able to take your order right away and instead will provide you with a callback order number. The callback order number will hold your place in line for priority seating until they are able to work through the callback list.

How do I select my seating preferences on the online order application?

There is a drop-down on each event for Preferences and for Substitutions (for multi-performance events). For Broadway events, if you want the Ticket Office to choose the performance with the best available seats, you must pick an event date/time to begin with, and then select Choose best performance for me in the Substitutions box. 

How are seats selected?

Ticket Office staff will seat your order first-come, first-served in your priority level for Broadway and Performing Art packages. Try5 packages will be seating within your priority after all Broadway and Performing Arts orders. TRIO orders will be seated after New subscribers.

View Priority Information

Seating is best available based on the preferences you select and prior years’ subscription seating. 

What if I need Accessibility Services?

You can select and add accessibility services on each event that you require when selecting your seating preferences. If you require more than one accessibility service, select the I require one or more of the following, please call me when seating option. Ticket Office staff will call you when seating your order. 

My family or friends order separately but we want to be seated next to each other. How do we indicate this?

On each event in the online order applications, there is an option to Please seat me with these subscribers. Fill in the name and account number for the subscribers you want to be seated with. Each subscriber will need to reciprocate in order to be seated together.  Ticket Office Staff will make every effort to seat your orders next to each other.

I don’t have time to finish my subscription order application right now. Can I save it?

As long as you have not added the order application to your cart, you can log out, and your event selections will save. When you log back in, under Manage My Account go to Subscription Renewal Applications. Select the Application you were filling out and scroll to the bottom of the page. You should see your selected events listed. 

If you have already added the order application to your cart, you will lose your event selections when you log out and will need to start the application process over. 

I’ve made a mistake on my subscription order application. What do I do?

If you have not yet checked out and paid for your order, you can Remove your Subscription application from your shopping cart and start the process over. If you have completed checkout and paid for your order, please contact the Ticket Office with your corrections. 

Why are Subscription Processing fees more for Mail and Will Call?

The Subscription processing fee is $25 when selecting Mobile delivery. Because more handling is required to Mail and hold tickets for Will Call, the processing fee is adjusted to cover those the additional costs. 

How will I get my tickets?

Delivery options for the 2021-2022 Season include Mobile delivery, Mail and Will Call. They can be selected during the checkout process. If you purchased 21 Season Broadway tickets (CATS, Frozen, or Pretty Woman), they will be delivered at the same time and by the same option you choose for your 2021-2022 Season tickets. 

Tickets selected for Mobile or Mail will be sent after all Subscription orders have been seated and finalized. Will Call tickets can be picked up by the account holder with valid photo ID once Mobile and Mail orders have been sent. 
 

Can I add more tickets to my order at a later date?

If you have submitted your Subscription application and would like to add additional tickets to an event or two, call or email the Ticket Office. We’ll make a note of the addition and update your order. Once tickets go on presale, subscription rates are no longer available. 

Why can’t I order a family series order on its own this year?

With only two Act One Family events this season, there is no true series. Subscribers purchasing any package can add on one or both of the Act One Family events to their subscription packages. 

Can I add my Circle Membership or Seat4Kids donation on my online order application?

Yes. When you have selected all of your events and added your application to your cart, you will have an opportunity to add a donation. Click on the green DONATE box to make your contribution. 

An Activate Cookies screen has replaced my application, what do I do?

As long as you have not yet added the application to your cart, your application should be saved. You can close the web browser and log back in. The page will have some “helps” based on the type of web browser you are using. Based on our staff’s experiences with this page, going to your web browser’s settings and clearing browsing data (cookies, cache, etc) often helps.  Make sure that your web browser is up to date. The ticketing website (powered by Paciolan) supports current versions of Google Chrome, Safari, Microsoft Edge and Firefox. 

Why am I asked to compete CAPTCHA? What is that?

If you are moving through the application pages quickly and for an extended period of time, the site may think you are a robot (computers that attempt to scoop up large quantities of tickets for high profile events). It may also think you are a power user, your cookies are disabled, or there are third-party browser plugins that are preventing JavaScript from running.  To protect against robots it will ask you to complete a task. In most cases, it will ask you to click in a circle on the screen and may occasionally request you also complete a puzzle by dragging a piece across your screen. While it may be frustrating, this means the site security is working. 


Hamilton

Why isn’t Hamilton listed in the Performing Arts or Try5 Package?

Hamilton is only available as part of the Broadway package for the 2021-2022 Season. If you would like to purchase Hamilton tickets with your subscription you will need to complete the Broadway package application.

Please do not complete the Broadway package application if you have already submitted the Performing Arts, or Try5 or TRIO package applications.

Why can I only purchase six (6) tickets for Hamilton?

Subscription seating is limited for Hamilton. A maximum of six (6) tickets across all performances is available per subscriber household, in the Broadway package only. Orders that exceed the six (6) ticket limit, will be seated for the first six (6) and any additional tickets will be canceled and refunded.

Can I add more Hamilton tickets?

Single tickets will be available at the Hamilton public on sale. Details for the public on sale and single ticket limits have not yet been established. For Broadway subscribers, there is a six (6) ticket limit for Hamilton per subscriber household across all performances. 


Covid-19

What if a subscriber does not feel comfortable attending a performance?

As always, you, our staff, and artists are our top priority. If you are ill and unable to make it to a performance, reach out to the Ticket Office at least three days in advance of the performance date for a refund or exchange (pending availability).

What happens if a performance is canceled during the 21-22 season?

We remain hopeful that cancelations will not take place, but if it does happen, subscribers and donors will have the option to receive a full refund, make a donation to Wharton Center’s Relief Fund or exchange their tickets for future events.

What information is Wharton Center using to determine if it is safe to gather for performances again?

The health and safety of our patrons, artists, and staff is our top priority. Wharton Center continues to engage in conversations to ensure that we protect all who visit our center. This includes following the direction of Michigan State University, the State of Michigan, and CDC guidelines.

What safety precautions will Wharton Center implement this season?

Wharton Center continues to engage in conversations to ensure that we protect all who visit our center. This includes following the direction of Michigan State University, the State of Michigan, and CDC guidelines. We are also in constant communication with scheduled artists and colleagues in the theatre industry, sharing best practice information.

We commit to keeping patrons informed as additional safety measures are implemented or planned. View Wharton Center Patron Safety Protocols for the most up-to-date list of safety measures we are looking into.