Ticket Office Information
Ticket Office Summer Hours (June 12 through Labor Day)
The Ticket Office will be closed, Tuesday, July 4th in observance of the Independence Day holiday."
Ticket Office Phone and Window hours: Monday-Friday 10am-5pm. Closed weekends. On performance weekends, the ticket windows will open 2 hours prior to the first performance. For all performances, the ticket windows remain open ½ hour past start time. Ticket Office phones are not open after 5pm, including performance days. No phone service on Sundays.
Ticket Office Location
Located inside the Main Lobby of Wharton Center on the Campus of Michigan State University at 750 E. Shaw LN East Lansing, MI. 48824.
Ticket Office and Purchasing FAQs
What Is the Wharton Center Ticket Office?
The Ticket Office Explained
The Wharton Center Ticket Office is the in-house ticketing operation for all events held at the Wharton Center (Great Hall and Pasant Theatre) and the MSU Auditorium (Concert Auditorium and Fairchild Theatre). The Wharton Center Ticket Office is the one-stop shop for all events presented or held under the Wharton Center banner. The Wharton Center Ticket Office accepts Visa, Master Card, Discover and American Express for ticket and gift certificate purchases.
Auditorium and Fairchild Events
There are box offices located in the lobby of the Auditorium and of the Fairchild theatre. Depending where the event is, the appropriate box office will be open 1 hour prior to the event and will remain open ½ hour past the start time of the event. All questions and sales will be handled at the Wharton Center Ticket Office until 1 hour prior to the Auditorium or Fairchild event.
How Do I Contact the Ticket Office?
Call the Ticket Office 517-432-2000 or toll free at 1-800-WHARTON (942-7866) Monday – Friday 10am-6pm and Saturday 12noon-6pm.
**On Sundays with a MSUFCU Broadway Series performance, the call center will be open from 11am-4pm.
Monday – Friday 10am-6pm and Saturday 12noon-6pm. Located inside the Main Lobby of Wharton Center on the Campus of Michigan State University at 750 E. Shaw LN East Lansing, MI. 48824
**On Sundays with performances, the Ticket Office will open 2 hours prior to the performance and will remain open 1/2 hour past start time.
Please call the Ticket office for summer hours.
How Do I Order Tickets?
4 Ways to Buy
The Wharton Center Ticket Office offers 4 different ways to purchase tickets (Phone, Window, Web and Group Sales); which one is best for you? No matter which method you choose, we will always offer you the best seats available in the price zone you desire. However, to ensure the very best seating, we recommend that you purchase tickets when they first go on sale.
Pick Your Seat
Using the same “real time” seating map that we do here in the Ticket Office, patrons can choose their own seats at whartoncenter.com’s online Ticket Office. This is the only true way to actually pick your own seat in your favorite row or section. Use this real time industry leading tool to find the perfect seat for you, 24 hours a day, 7 days a week. You can pick them up here or we can mail them to you (free of charge), it’s your choice. There is a per ticket fee for this option.
Speak with an Experienced Representative
If you don’t like the internet, or you just want to speak to someone who knows the theatre, you can call us toll free at 1-800-WHARTON and let one of our operators help you with your purchase. All of our operators have attended performances in each of the 4 theatres that we service. We know our theatres! The call center is open Monday – Friday from 10am-6pm and 12noon-6pm on Saturdays. You can pick them up here or we can mail them to you (free of charge), it’s your choice. There is a per order charge for this option.
Pay Us a Visit
If you want some face-to-face service, you can visit us at the Ticket Office (located in the main lobby of the Wharton Center (On the campus of Michigan State University) at 750 E. Shaw LN, E. Lansing, MI 48824. Regular ticket office hours are 10am-6pm Monday-Friday and 12noon-6pm on Saturdays. There is no charge for this option.
Bring Your Friends (Group Sales)
The Wharton Center Ticket Office has a full time Group Sales representative to help you facilitate your group of 10 or more. Groups of 10 or more receive a 10% discount for most performances and an easy payment plan, giving you time to organize your party. Call us at 1-800-WHARTON and ask for Group Sales Department.
Is There a Limit to the Number of Tickets I Can Buy?
When purchasing tickets from the Wharton Center, you may be limited to a specific number of tickets for an event by promoter request. If there is a ticket limit for an event that information will be included on the event page and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices and reselling. Ticket limits can vary depending on the event.
How Do I Buy Gift Certificates?
Gift Certificates can be purchased over the phone or at the Window. Gift Certificates can only be redeemed at the Window. Unfortunately the Wharton Center Ticket Office cannot hold tickets unpaid until the Gift Certificate is presented. In addition, tickets purchased on the internet with credit card cannot be “reversed”, crediting the charge card and using the Gift Certificate after the sale is prohibited.
How Will My Tickets Be Delivered?
There are two methods of receiving tickets:
Have your tickets mailed.
If you select MAIL as the delivery method on-line your tickets will be mailed to you the next business day via U.S Mail. Tickets usually arrive within 5-7 business days of your order. If you are ordering tickets within 7 days of the selected event, your tickets will be held at the Ticket Office for pick-up the next business day up to the night of the show. For pick-up the night of show, go to the “Will Call” window. At Wharton Center the “Will Call” window is the far right ticket office window with the red “Will Call” sign. At the Auditorium the Will Call pick up is located at the windows on the right side (south side) of the Auditorium lobby. At the Fairchild Theatre the right (south) ticket window is for Will Call pick up. All Will Call windows will be clearly marked. There is no cost for having your tickets mailed to you.
Pick up your tickets at “Will Call”
Will Call is offered when standard U.S Mail is no longer available, this is typically 7 business days prior to the selected event or if we are holding student discounted tickets for student ID verification. To pick up your tickets night of show, visit the Ticket Office in the venue where the event is taking place. This could be the Wharton Center Ticket Office, Auditorium Box Office (1 hour prior) or the Fairchild Theatre Box Office (1 hour prior). All tickets regardless of event venue will be available at the Wharton Center Ticket Office until 1 hour prior to the event.
Ticket Costs Explained
Ticket Face Value
The face value is the actual advertised cost of the ticket. Ticket prices are determined by the presenter, promoter or artist directly. The Wharton Center Ticket Office does not determine ticket prices. The revenue generated by the face-value either goes directly to the promoter or artist directly or goes directly to the presenter to cover the expenses of the event.
There is a $3.00 per ticket facility fee assessed to every ticket purchased to an event held at any of the four Wharton Center venues regardless of where or how the ticket is purchased. Unlike the face value, revenues generated by the facility fees go right back into the building where the event was held. The facility fee directly funds building maintenance, general upkeep and improvements. The facility fee is in addition to any Internet, Phone, or Group order method fee.
Internet Service Fees
At the Wharton Center Ticket Office we want your ability to purchase tickets to be simple, easy and convenient. The Internet Service Fee covers costs that allow the Wharton Center Ticket Office to provide the latest Internet ticketing technology, that allows you to select your own seat, 24 hours a day, 7 days a week from the comfort of your home or office. The Internet Service Fees are based on the face value of the ticket as follows.
Ticket Price Internet Service Fee $0.00 – $19.99 $2.50 $20.00-$29.99 $3.50 $30.00-$39.99 $4.50 $40.00-$49.99 $5.50 $50.00-$59.99 $6.50 $60.00-$69.99 $7.50 $70.00- $79.99 $8.50 $80.00-$89.99 $9.50 $90.00-$99.99 $10.50
Phone Processing Fee
Because we still believe in live customer service representatives, the Wharton Center Ticket Office has a MSU student staffed call center. A $7.00 phone processing fee is assessed on a per-order basis regardless of the number of tickets or number of performances purchased. The $7.00 per order fee goes right back to the call center for operating costs.
Group Sales Order Fee
There is a $7.00 per-order-fee for all group sales orders of 10 or more.
Cancelled or Rescheduled Events
As soon as Wharton Center is notified of a cancellation by an artist or an artist representative we immediately notify all original ticket purchasers by U.S. Mail (time permitting.) For events that are cancelled and NOT rescheduled, the ticket purchaser may not have to return the tickets; the refund is typically processed by the method of payment originally used. Refunds will be issued to the person who purchased the ticket; this may not be the actual ticket holder. If an event is rescheduled, ticket purchaser will have the option to receive either a refund or ticket(s) for the rescheduled date. In either case, tickets must be returned to the Ticket Office in order to finalize the transaction. When an event cancels or reschedules, it is always best to keep your ticket until you actually receive the refund or new ticket. Your ticket is your receipt, treat it as such. In rare cases, Ticketmaster sells a limited number of tickets to some events. Refunds/exchanges can only be processed at the original point of purchase. Wharton Center cannot refund or exchange tickets purchased through a secondary ticket operation (e.g., StubHub, TicketNetwork etc.).”
What Do I Do If My Tickets Are Lost or Stolen?
If your tickets are lost or stolen, please contact the Wharton Center Ticket office by phone (1-800-WHARTON) immediately. In most cases, we can issue a “seat voucher” for the seats that you originally purchased. For security purposes, we cannot mail or reissue “seat vouchers”. Seat Vouchers over-ride regular tickets if both were to show up the night of the event.
Can I Exchange or Return My Tickets?
All sales are final and non-refundable. However, if you have tickets to an event that has multiple performances AND the performance that you have tickets for has not passed, you can exchange your tickets for another performance of the same show on a different date or time (e.g., you can exchange your Saturday Mamma Mia! tickets for Mamma Mia! on Tuesday, but not for Wicked). Exchanges must take place at the Ticket Office windows; the original ticket(s) must be turned in at the time of exchange. We cannot hold tickets for an exchange. There is no charge for exchanges.”
What Information Does the Ticket Office Collect?
The Wharton Center Ticket Office collects contact information from all patrons to ensure the highest quality customer service and communication. We use this information for 3 basic purposes:
- Mailing tickets, season brochures and new show announcements.
- Our credit card processor requires that the street numbers and zip code of the credit card being used matches the billing address of that card for security purposes.
- If important information regarding a show that you purchased presents itself (e.g., cancellations, rescheduling, etc.), we want to communicate that to you as soon as we can.
Wharton Center Ticket Office does not share its customer information.