WHARTON CENTER’S COVID-19 HEALTH AND SAFETY INFORMATION
The health and safety of our patrons, artists, and staff remain our top priority.
Ticket Holder Notice
All visitors entering Wharton Center must wear a mask.
Wharton Center presents the best in performing arts from all over the world. As a presenter, Wharton Center will implement all COVID-19 protocols as required by each artist/show contract. Please review the event page and Helpful Tips email for your performance for more information on requirements.
COVID-19 related health protocols may be in effect at the time of performance, including some or all of the following, without limitation, required: mask or face coverings, proof of full vaccination for COVID-19 or proof of a negative COVID-19 Test, temperature checks, confirmation of prior travel to high-risk areas and/or confirmation of no known symptoms of and exposure to COVID-19. We reserve the right to unilaterally make changes to health protocols according to updated public health guidance, law, or regulations of MSU Administration. Any visitors, including ticket holders who do not comply with any COVID-19 related health protocol, may be required to leave the theater, and their ticket will not be refunded.
It is the responsibility of the ticket purchaser to communicate COVID-19 safety protocol information to whomever they may be providing tickets.
If a ticket holder becomes ill, they may contact the Ticket Office for a refund up to three days prior to the scheduled event. Tickets purchased from a third party cannot be refunded by Wharton Center.
COVID-19 health and safety protocols continue to evolve. Please review the event page and Helpful Tips email for your performance date for the most up-to-date information on requirements.
Prior to Your Visit
- Wharton Center will communicate our policies directly with the person who made the ticket purchase. In addition to policies posted on our website, a series of emails will be sent prior to each Wharton Center presented performance with policy reminders and tips to the person who made the ticket purchase. It is the responsibility of the ticket purchaser to share this information with whomever they are providing tickets.
- A link to each performance’s digital program book will be included in the Helpful Tips email sent two days before your event.
- Wharton Center is currently selling tickets at full capacity and will not have physically distanced seating in our theatres.
- Please distribute mobile or paper tickets to each member of your party before entering the facility.
- If a ticket holder becomes ill, they may contact the Ticket Office for a refund up to three days prior to the scheduled event.
What to Expect When you Arrive
- Wharton Center staff and volunteers will wear face masks and are required to be vaccinated or have received an exemption.
- Patrons who do not comply with COVID-19 policies will not be permitted entry into the facility.
- Parking fees for the ramp next to Wharton Center are payable by cash or now credit card.
- Food and beverages will not be allowed inside the theatres, and concession stands are currently closed. Water fountains with disposable cups will be available.
- Food and beverages will not be served in the Jackson Lounge. Water will be available.
- Enhanced cleaning procedures are in place.
- Wharton Center’s HVAC system has been tested and balanced using Merv13 filters.
- Restrooms have been updated with touchless toilets and sinks, and hand sanitizing dispensers are available throughout the theatre lobbies.
- Binocular rentals and booster seats are currently unavailable.
- Assisted Listening Devices will be available; however, patrons are encouraged to bring their own headsets.
- When exiting the theatre, we ask for your patience and to exit in an orderly manner. Please refrain from gathering in groups outside the theatre and move promptly to exit doors.
Events with Increased Protocols
Currently all events will require masks indoors for the duration of the performance, regardless of vaccination status.
Increased protocols are required for the following events:
Lansing Symphony Orchestra Events
Proof of vaccination or negative test can be a physical copy or photo display on your mobile device of vaccination record or test and must be accompanied with a valid Photo ID.
Accepted vaccines are those currently approved by the U.S. Food and Drug Administration (FDA) or World Health Organization (WHO).
Patrons will need to be fully vaccinated against COVID-19. “Fully vaccinated” means your last dose was at least 14 days prior to your visit.
Patrons, including children under the age of 12, who are not fully vaccinated, will need to provide proof of a negative PCR COVID-19 test conducted within 72 hours or a negative Antigen (Rapid) test within 24 hours of your visit.
All Patrons must wear a face mask, regardless of vaccination status.
Masks must be worn inside all areas and for the duration of the performance.
Masks must meet CDC standards and cover mouth and nose. A face shield may be worn in addition to a mask, but not instead of one. Neck gaiters, bandanas, or masks with exhalation vents are not permitted.
Those arriving without an appropriate face covering will be provided a disposable face mask.
Those who do not wish to comply with the protocol will be asked to leave the theatre.
Diana Krall, January 16
For this performance, all ticketholders will need to show proof of being fully vaccinated or show proof of a negative COVID-19 test taken within 72 hours of the show. Masks, regardless of vaccination status, are required indoors for the duration of the performance.